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Privacy Policy

Last Updated: October 25th, 2024

This Privacy Policy for SeatStock LLC ("Company," "we," "us," or "our") outlines how we collect, use, and share your information when you engage with our services ("Services"). Whether you visit our website at https://www.seatstock.com, download and utilize our mobile application (SeatStock), or interact with us in other ways, this policy aims to clarify your privacy rights and options. If you have any questions or concerns, please contact us at [email protected].

Summary of Key Points

Here's a summary of important aspects from our privacy policy. For in-depth information on each topic, follow the links or refer to the table of contents below.

  • Data Collection: We collect personal information you provide voluntarily when you interact with our Services, which may include contact details, usernames, passwords, and more.

  • Phone Number Use: By providing your phone number, you consent to receive SMS messages from us, including authentication codes and important notifications related to your account and transactions. Message frequency may vary. Standard messaging and data rates may apply.

  • Sensitive Data: We do not handle sensitive personal information.

  • Third-Party Information: We do not receive data from third parties.

  • Data Processing: Your information is processed to provide, enhance, and administer our Services, communicate with you, strengthen security, and comply with legal obligations.

  • Sharing Your Data: We may share information with specific third parties, including service providers and business partners.

  • Data Security: While we've implemented security measures to protect your data, we cannot guarantee absolute protection against unauthorized access.

  • Minors: We do not intentionally collect data from or market to minors under 18 years of age.

  • Privacy Rights: Depending on your location, you may have rights concerning your personal data, including access and updates.

  • Do-Not-Track Features: We do not currently respond to Do-Not-Track browser signals.

  • California Residents: California residents have distinct privacy rights related to their personal information.

  • Policy Updates: We may revise this policy to align with relevant laws, so please revisit it periodically.

  • Contact Us: If you have inquiries or feedback about this policy, reach out to us at [email protected].

Table of Contents

  1. What Information Do We Collect?
  2. How Do We Process Your Information?
  3. When and With Whom Do We Share Your Personal Information?
  4. How Long Do We Keep Your Information?
  5. How Do We Keep Your Information Safe?
  6. Do We Collect Information from Minors?
  7. What Are Your Privacy Rights?
  8. Controls for Do-Not-Track Features
  9. Do California Residents Have Specific Privacy Rights?
  10. Do We Make Updates to This Notice?
  11. How Can You Contact Us About This Notice?
  12. How Can You Review, Update, or Delete Your Data?

  1. What Information Do We Collect?

    2. Personal Information You Disclose to Us

    We collect personal information that you voluntarily provide to us when you interact with SeatStock's services. This may include:
    • Phone numbers
    • Email addresses
    • Names
    By providing your phone number, you consent to receive SMS messages from us, including authentication codes and important notifications related to your account and transactions. Message frequency may vary depending on your activity. Standard messaging and data rates may apply. We do not process sensitive information.

    Payment Data

    If you make purchases, we may collect payment data necessary to process your payments, such as your payment instrument number and security code. All payment data is securely stored by Stripe. You can find their privacy notice here: Stripe Privacy Notice. If you conduct sales, we may collect payout data necessary to process your payouts with use of your preferred method (i.e., bank account, Venmo, etc.). All payment data is securely stored by Dots. You can find their privacy notice here: Dots Privacy Policy. SeatStock does not collect or store any data related to your payment method, including credit/debit card information, personal addresses, or legal names.

    All personal information you provide to us must be accurate, complete, and up-to-date, and you are responsible for notifying us of any changes.

    Information Automatically Collected

    We also automatically collect certain information when you use SeatStock's services. This information includes:
    • Internet Protocol (IP) address
    • Browser and device characteristics
    • Operating system
    • Language preferences
    • Referring URLs
    • Device name
    • Country
    • Location
    • Information about your usage of our services
    • Technical information related to your interactions with our services, such as IP address, device information, browser type, and activity within the services
    This information is primarily collected for security, operational, and internal analytics purposes.

  2. How Do We Process Your Information?

    3. We process your information for various purposes, including:
    • Facilitating account creation and authentication
    • Sending you SMS messages for authentication codes and important notifications about your account and transactions
    • Delivering and managing services
    • Responding to inquiries and providing user support
    • Fulfilling and managing orders, payments, returns, and exchanges
    • Requesting feedback
    • Sending marketing and promotional communications (with your consent)
    • Delivering targeted advertising
    • Evaluating and improving our services, products, marketing, and user experience
    • Identifying usage trends
    • Determining the effectiveness of marketing and promotional campaigns
    • Complying with legal obligations

  3. When and With Whom Do We Share Your Personal Information?

    4. We may share your information in specific situations and with the following third parties:

    • Vendors, consultants, and other third-party service providers: Including cloud computing services (Digital Ocean), messaging services (such as Twilio and Sendgrid), and web and mobile analytics (Google Tag Manager and Google Analytics).

    • Business transfers: In connection with mergers, sales of company assets, financing, or acquisitions.

    • Business partners: To offer certain products, services, or promotions.

  4. How Long Do We Keep Your Information?

    5. We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy notice, unless a longer retention period is required or permitted by law.

  5. How Do We Keep Your Information Safe?

    6. We employ organizational and technical security measures to protect your personal information, including your phone number. However, no electronic transmission over the internet is 100% secure, so we cannot guarantee complete protection.

  6. Do We Collect Information from Minors?

    7. We do not knowingly collect data from or market to children under 18 years of age. If you are a parent or guardian and believe we have collected information from a minor, please contact us.

  7. What Are Your Privacy Rights?

    8. You have the right to review, change, or terminate your account. If you are in the EEA, UK, or Switzerland and believe we are unlawfully processing your personal information, you can file a complaint with your data protection authority.

    Account Information

    If you would like to review or change the information in your account or terminate your account, you can:
    • Log in to your account settings and update your user account.
    • Contact us using the contact information provided.
    Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained to comply with legal requirements, prevent fraud, resolve disputes, troubleshoot problems, enforce our Terms of Use, and comply with legal requirements.

    Opting out of SMS communications

    To opt-out of receiving SMS messages from us, you can reply "STOP" to any message you receive, or contact us at [email protected]. Please note that even if you opt-out of receiving SMS messages, we may still send you important transactional messages related to your account and transactions. Standard messaging and data rates may apply.

    Opting out of email marketing

    You can unsubscribe from our marketing email list at any time by clicking the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

  8. Controls for Do-Not-Track Features

    9. We do not currently respond to Do-Not-Track browser signals. Many web browsers and some mobile operating systems include a Do-Not-Track (DNT) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

  9. Do California Residents Have Specific Privacy Rights?

    10. California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

    If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will ensure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from our systems.

  10. Do We Make Updates to This Notice?

    11. We may update this privacy notice as necessary to comply with relevant laws. Check back regularly to stay informed about our data protection practices.

  11. How Can You Contact Us About This Notice?

    12. For questions or comments about this notice, contact us at [email protected].

  12. How Can You Review, Update, or Delete Your Data?

    13. To seek, update, or delete your personal information, please reach out to [email protected].